Privacy Policy
Effective date: 26 May 2026
THALETRA GENERAL TRADING CO. LIMITED (“THALETRA”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, the legal bases on which we rely, with whom we share it, how long we keep it, and the rights you have. By using this website or submitting any form, you acknowledge you have read and understood this Policy.
1. Information we collect
We only collect information you provide directly:
- Newsletter subscriptions: your name and email address.
- Contact form submissions: your name, email address, optional phone number, optional subject, and the message you choose to send.
- Technical data: minimal server logs (such as IP address, browser type, and timestamps) collected automatically by our hosting provider for security, diagnostic, and abuse-prevention purposes.
We do not knowingly collect information from children under 16. If you believe a child has provided us with personal data, please contact us so we can delete it.
2. How we use your information
- To send you auction alerts and announcements that you have explicitly subscribed to.
- To respond to your enquiries submitted through the contact form.
- To operate, maintain, secure, and improve this website.
- To comply with our legal and regulatory obligations.
We do not use your information for automated decision-making or profiling that has legal or similarly significant effects.
3. Legal basis for processing
Where applicable data protection law (such as the EU/UK GDPR) applies, we rely on:
- Consent: for newsletter subscriptions. You may withdraw consent at any time.
- Legitimate interests: for responding to contact enquiries, securing our infrastructure, and preventing abuse.
- Legal obligation: where we must process data to comply with the law.
4. Sharing of information
We do not sell, rent, or trade your personal information. We share data only with:
- Service providers who process data on our behalf under written agreements (for example, our managed database and email-delivery providers).
- Authorities when required by law, court order, or to protect our rights, property, or safety, or those of others.
- Successors in the event of a merger, acquisition, or sale of assets, subject to equivalent confidentiality obligations.
5. International transfers
Your data may be stored or processed in countries other than your own. Where required, we rely on appropriate safeguards (such as standard contractual clauses) to protect your data during such transfers.
6. Cookies and similar technologies
This website uses only the strictly necessary cookies required to operate the site (for example, to maintain your session in the administrator area). We do not use third-party advertising or cross-site tracking cookies.
7. Data retention
We keep newsletter subscriptions until you unsubscribe. Contact-form messages are retained for as long as necessary to handle the enquiry and to comply with applicable record-keeping obligations, after which they are deleted or anonymised.
8. Security
We implement commercially reasonable technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit, strict access controls, row-level security policies on our database, and least-privilege administration.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security. In the event of a security incident, data breach, unauthorised intrusion, hacking, or other compromise affecting your data, you acknowledge and agree that THALETRA shall not be held liable for any resulting loss or damage, except to the extent that liability cannot be excluded under applicable law. Where required by law, we will notify affected users and competent authorities without undue delay.
9. Your rights
Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction or deletion; object to or restrict certain processing; withdraw consent; receive your data in a portable format; and lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by applicable law.
10. Unsubscribing
To stop receiving newsletter emails, reply to any newsletter with the word “unsubscribe” or contact [email protected] and we will remove you from the list promptly.
11. Changes to this Policy
We may update this Privacy Policy from time to time. The “Effective date” above indicates when the current version took effect. Material changes will be highlighted on this page. Your continued use of the site after the effective date constitutes acceptance of the revised Policy.
12. Contact
For any privacy-related question or request, contact us at [email protected].